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Why it matters What we are doing About the goal Our targets About the Goal About This goal aims to make cities and communities inclusive, safe, resilient and sustainable. The world is becoming increasingly urbanized, with many people moving into urban areas, however cities account for about 70% of global carbon emissions and over 60% of resource use. As such it is critical that our cities are sustainable, as this reduces pollution levels, creates shared prosperity and social stability, without harming the environment. ​ The better the conditions created in the community, the greater effect on quality of life. Why it Matters 86% of Australians population live in an urban area 72% non-native invasive plants are from home garders which impact on biodiversity 3rd Transport accounts for the third largest contributor to greenhouse emissions in Australia Why What Neighbourhood Houses & Centres are doing Neighbourhood Houses and Centres work towards achieving sustainable cities and communities by incorporating sustainable practices into our everyday operations. Many of our state peaks and houses/centres are going paperless, reducing office waste. Additionally, some houses and centres use solar panels to reduce their carbon footprint. Our Targets Tagets What

Why it matters What we are doing About the goal Our targets About the Goal About This goals aims to promote inclusive and sustainable economic growth, employment and decent work. Sustained and inclusive economic growth can drive progress, create jobs for all and improve living standards. Having a job does not guarantee a decent living, with many people living below the poverty line despite having paid employment. Additionally, women and girls must have equal access to equal opportunities with men and boys for employment. Everyone benefits when people are more productive and are contributing to their countries economic growth. This process starts in youth, by providing young people with opportunities in education and training it ensures that young people have skills that match the labour market demands. Why it Matters 7.1 % The current unemployment rate in Australia 2.6% Average growth rate in Australian between 2014 - 2018 75% of Australians graduate from high school Why Localising the SDGs A Community Led Approach to Global Issues​: Webinar 6 ​ Speakers Andrew Leigh, Federal Shadow Minister Matt Pfahlert, CEO of ACRE Sophie Arnold, UNAA Victoria Oona Ormsby, Northcliffe Family and Community Centre Ramona Barry, The Bridge Daredin ​ Hosted By Nicole Battle, President of ANHCA What Neighbourhood Houses & Centres are doing Neighbourhood Houses and Centres work towards achieving this goal at a community level by providing services that enable people to access services and gain employment. For example our Houses/ Centres offer; Resume services Employment services Child care Centrelink ​ ​ Our Targets Targes What

Why it matters What we are doing About the goal Our targets About the Goal About The SDGs goal seeks to achieve gender equality by empowering women and girls. Women and girls make up 50% of the worlds population, and thus half of its potential, however gender inequality persists everywhere. Women continue to be underrepresented at all levels of political leadership and women and girls continue to perform a disproportionate share of domestic unpaid work. Women are often expected to take on the primary care giving role when looking after children, which results in less career and further education opportunities, than their male counterparts. Empowering women and promoting gender equality is crucial to accelerating sustainable development. Ending all forms of discrimination against women and girls has a multiplier effect on all other development goals. “When we exlude women, everyone pays the price. When we include women, the whole world wins." Why it Matters 22.3% The gender pay gap is highest in Health and Social Services - a female dominated industry Women make up 70% of unpaid childcare work Women earn $242.90 less than men per week Why What Neighbourhood Houses & Centres are doing Neighborhood houses and centres are delivering on this goal both directly and indirectly. Programs such as occasional childcare, maternal and child health checks/ immunisations and NILS/ Loan schemes. We foster a safe, welcoming environment for everyone, with gender equality ingrained in our culture. ​ Through the Supporting Stronger Communities grant, many Neighbourhood Houses and Centres have been able to fund programs and projects that empower women and girls. Offering these women and girls support, and access to valuable resources that provide them with the tools to succeed. Localising the SDGs: What A community led appraoch to global issues webinar 5 Speakers Gabrielle Williams - Victorian Minister for Women, Minister for the Prevention of Family Violence and the Minister for Aboriginal Affairs. Tanja Kovac - CEO, Gender Equity Victoria Sophie Arnold - Executive Manager, UNAA Victoria PRACE Banksia Gardens Neighbourhood House Women's Resource Centre ​ Host Nicole Battle - ANHCA President Targets Our Targets

Why it matters What we are doing About the goal Our targets About the Goal About To ensure healthy lives and promote well-being for all at all ages. Ensuring healthy lives and promoting well-being for all at all ages is important to building prosperous societies. Concerted efforts are required to achieve universal health coverage and sustainable financing for health; address the growing burden of non-communicable diseases, tackle antimicrobial resistance and environmental factors contributing to ill health. Why it Matters 4 million are facing food insecurity each year Key to other goals Achieving Zero Hunger is the first step to reaching other goals 60% of people on Youth Allowance live below the poverty line Why What Neighbourhood Houses & Centres are doing Tackling hunger is at the core of many Neighbourhood houses and centres do, with many working hard within their communities to alleviate food insecurity. ​ Across our houses you will typically see food parcels being available to members of the community, cheap healthy and nutritious lunches that bring the community together, and community gardens that teaches how to grow sustainable and healthy food. To ensure that our programs are accessible to everyone many of Houses/ Centres will deliver food parcels to vulnerable people. ​ ​ Targets What Localising the SDGs Zero Hunger Speakers David McNamara; CEO of Foodbank Victoria Mitchell Bowden; Manager of Engagement and Impact at Child, Family Community Australia ​ Houses/ centres Sussan Kin; (Manager) at Frank Konecny Community Centre Sarah Smith (Manager);The Murray Bridge Community Centre in Michael Higgins (Manager); Geeveston Community Centre in Tasmania Debra Crompton (CEO); Mount Gravatt Community Centre Greg Thompson (Manager); Philip Island Community and Learning Centre Tracey Zani (Manager); Westside Community Centre Our Targets

Previous recipients of the Supporting Strong Communities Grants We are proud to partner with Sidney Myer Fund to provide the Supporting Stronger Communities grants program . ​ Over 100 neighbourhood houses/centres across Australia have received up to $10,000 each for projects which tackle poverty and disadvantage in local communities. ​ Here you will information about our previous recipient projects: ​ Round 1 Round 2 Round 3 Round 4 Round 5 Round 6 Round 7 Round 8 Round 9 Round 10 Round 11 Round 12 Round 13 Round 1, 2019 Friday Food Club – Cheltenham Community Centre VIC – $10,000 Friday Food Club is a program specifically targeting disadvantaged groups, that is, over 55s who are in social housing and at risk or experiencing social isolation; underemployed with mental health challenges; and people who are homeless. The program will engage people in these cohorts to come and cook a hot meal together and also cook a meal for people that are homeless. It will provide skills in cooking, health and nutrition, socialisation, community participation, connectedness, and thinking about others. Somali Young Women’s Art Project – Canterbury City Community Centre NSW – $10,000 The aim of Somali Young Women’s Art Project is to improve the health, wellbeing and resilience of young women aged 13-19 from Somalia and other North African communities living in the Canterbury Bankstown area. Many of these young women arrived here as refugees or were born in Australia to parents who arrived as refugees and are struggling through their adolescent years – reconciling their traditional family cultural expectations with growing up in Sydney, leading to increased conflict at home. To engage this group and address the above issues, Canterbury City Community Centre will run a 20 week creative arts program. Men’s Building Better Lives Program – Logan East Community Neighbourhood Association QLD – $10,000 The Men’s Building Better Lives program will address the importance of men connecting with each other and teach them strategies to improve and change the way they might act and communicate with others, including parenting skills. Creative Enterprising Women – Wellsprings for Women VIC – $10,000 Creative Enterprising Women involves migrant and refugee women with low levels of English and educational backgrounds who seek financial security, in workshops where they build confidence and get access to income generating pathways. During the workshops the women get to document their existing skills and talents through a skills audit, explore available possibilities for generating income, develop a goal plan and learn about the pathways to micro-businesses, self employment, social enterprises, and other programs. Moon Rabbit Mobile Bulk Foods – The Bridge Preston VIC – $10,000 To address food insecurity in Preston, The Bridge will set up a Mobile Bulk Food Co-Op. The Preston 2016 SEIFA index is 994 – high disadvantage. The three key components of food insecurity are inadequate supply, inaccessibility and inappropriate use. This project addresses all three. Vulnerable community members will buy food at a reduced price, without plastic packaging, in appropriate volumes, with cooking demonstrations and recipes. Moon Rabbit Mobile Bulk Foods, the first mobile bulk food Co-Op in Melbourne creates increased social capital and wellbeing. It will provide savings, social connectivity and healthy food for the most disadvantaged in the Darebin community. Table of Plenty – Greenacre Area Community Centre NSW – $10,000 Table of Plenty will provide fortnightly lunches, material support and living skills to disadvantaged and vulnerable community members including recently arrived migrants and refugees, people affected by mental health and social housing tenants. The program will provide a cooked nutritious communal lunch, food parcels and skills in preparing low cost nutritious meals, and will link participants with services to reduce poverty, as food is one of the first items to be sacrificed when people experience poverty. FREE – Financial Resilience Empowerment & Education – The Spiers Centre WA – $10,000 The FREE (Financial Resilience Empowerment and Education) program aims to enhance the engagement of Aboriginal people in activities that promote strength, resilience and wellbeing. The community partners engaged in this project have the capacity, experience and commitment to train and support identified community leaders and elders to support their communities in furthering their financial literacy and capability. Kenley Court Neighbourhood House Client Support – Banksia Gardens Community Services VIC – $10,000 Banksia Garden Community Services manages the Kenley Court Neighbourhood House located in Meadow Heights, one of the most disadvantaged suburbs in Hume City Council on Melbourne’s northern fringe. Kenley Court delivers programs for the local community including its successful after-school Study Group primarily targeted at refugee and newly arrived migrant children and young people. A dedicated client support service will help refugees, migrants and other disadvantaged residents take the necessary steps to improve their financial and personal circumstances. SKCC Holiday Clubs – The South Kingsville Community Centre VIC – $5,000 This project will provide a series of holiday programs for children and young adults from disadvantaged cohorts. These programs include a combination of life skills, education, arts and social inclusion. An example program involves art using recyclable materials. The participants explore the work of artists like Jane Perkins and Jason Mecier then recreate their own versions of artwork. Other program types include cooking classes and coding computer classes to aid life skills and education. The centre aims to run at least two programs every school holidays. All Girls are Knockouts – Laverton Community Integrated Services VIC – $10,000 Laverton Community Integrated Services in partnership with the Laverton Youth Foundation and Laverton Boxing Gym will run a female youth program targeting the young CALD women who reside within the Hobsons Bay and Wyndham municipalities. The project will teach Women’s Safety and focus on empowerment, self-defence, fitness, assertiveness, social media/ sexting and online safety. Community Outreach Officer – Park Orchards Community House & Learning Centre Inc VIC – $10,000 This project will employ a Community Outreach Officer (COO) dedicated to engaging with new clients who would access the centre’s free and low cost community programs. Specifically, the COO would target those who are disadvantaged by social isolation, age, ESL, and those who face financial barriers to participation. The COO would also establish relationships with external services, such as Job Service Agencies (JSAs), to promote and support participants enrolling in our pre-accredited training programs. They would liaise with the JSAs to develop courses that meet the needs of the unemployed, and give them the skills required for meaningful employment. Seeds for Change – Ottoway Takes Action on Climate Change – Junction Community Centre Inc SA – $10,000 Ottoway has the capacity to show how neighbourhoods can affordably green and cool our streets and gardens, foster friendships and create habitat for local flora and fauna. The Seeds for Change initiative invites neighbours to a series of free spring and summer propagation workshops where they share skills and nurture native, drought tolerant species to be planted throughout winter in residents’ front gardens and verges. This place-making activity shows how local action can transform lives and communities. It is hands on and lends itself to intergenerational and intercultural involvement that honours Indigenous culture. Strengthening Women Program – Yangebup Family Centre Inc WA – $8,465 This program will deliver eight workshops to support women who are disadvantaged to develop self-esteem, self-care, resilience and employment skills. Following the conclusion of the workshops we will hold individual meetings with participants to identify strengths and opportunities to volunteer or gain work experience in the community. ​ ​

About the ANHCA Public Fund for DGR ANHCA Public Fund for DGR can support your Neighbourhood House/Centre to receive tax deductible donations and project funding from philanthropic organisations and corporate foundations . ​ The ANHCA Public Fund for DGR (deductible gift recipient) is a vehicle Neighbourhood Houses/Centres can use to accept tax deductible donations ($20 or over) or apply for grants from philanthropic foundations/trusts and corporations requiring DGR tax status. It is overseen by the Australian Neighbourhood Houses and Centres Association (ANHCA) Inc. ANHCA is listed by name as a Deductible Gift Recipient (DGR) from 01 Jul 2013. ​ It is covered by Item 1 of the table in section 30-15 of the Income Tax Assessment Act 1997. This ensures donations of $20 or more to the ANHCA Public Fund are tax deductible. ​ Find out how to apply to receive tax deductible donations here Find out how to apply for a grant that requires DGR status here

Why it matters What we are doing About the goal Our targets About the Goal About Everybody should have enough money or resources for the basic needs of life – enough food for oneself and for one’s family; a roof over one’s head; and resources to cover clothing, education and health expenses. Poverty has many dimensions, but its causes include unemployment, social exclusion, and high vulnerability of certain populations to disasters, diseases and other phenomena which prevent them from being productive. Growing inequality is detrimental to economic growth and undermines social cohesion, increasing political and social tensions and, in some circumstances, driving instability and conflicts. Why it Matters 3.25 million Australians live below the poverty line 700,000 of those are children under 15 60% of people on Youth Allowance live below the poverty line Why What Neighbourhood Houses & Centres are doing It is hard to pinpoint exactly how Neighbourhood houses and centres work towards No Poverty because it is so deeply ingrained in our day to day operations. We work towards this goal without even realising it. ​ ​ Across our houses you will typically see food parcels being available to vulnerable members of our community, healthy and nutritious lunches that bring the community together, programs that help people find financial independence. ​ At a state and national level we are championing the raise the rate campaign and lobbying ministers for a change in reform. Targets What Localising the SDGs No Poverty Speakers ​ Mary Wooldridge: Former LNP Minister for Mental Health, Community Services, Disability and Womens Affairs Dr Jemery Baskin: Fellow, Melbourne School of Government and Melbourne Law School, University of Melbourne Minna Yikanno, Head of Research team at Kela Dalal Smiley - CEO Wellsprings or Women (VIC) Gaelle Gouillou- CEO Spiers Centre (WA) Our Targets

Why it matters What we are doing About the goal Our targets About the Goal About This goal aims to ensure access to safe water and sanitation for all. With water scarcity impacting more than 40% of the worlds population, it is vital to conserve clean water wherever we can. Australia is an extremely lucky country, but we often experience significant drought and a long fire season, accessible and fresh water is crucial to overcoming these natural disasters. Why it Matters 48% water storage levels are at 48 per cent of capacity down from 55% Most Australians have access to clean water & sanitation, however remote Indigenous communities struggle to meet water standards 80% of household water goes to waste Why What Neighbourhood Houses & Centres are doing Neighbourhood Houses and Centres work towards meeting clean water and sanitation by employing grey water systems to flush toilets and water garden beds and the collection of rain water through innovative roof designs. ​ We all rely on clean water and sanitation, by incorporating water saving and recycling practices we ensure that more people have access to this vital resource. ​ ​ Our Targets Target What

Community Refugee Sponsorship Australia ​ ​ ​ ​ The Australian government has partnered with Community Refugee Sponsorship Australia (CRSA) in the design and delivery of a new Australian community sponsorship program for refugees, known as the ‘CRISP’ (Community Refugee Integration and Settlement Pilot) This program enables groups of everyday Australians (including those in regional communities) to welcome refugees into their local community from ‘day one’ of their Australian journey and provide them with practical resettlement and integration support, in line with other community sponsorship programs operating successfully around the world. In 2023, CRSA partnering with the Australian Neighbourhood Houses and Centres Association (ANHCA) in the delivery of the CRISP program. ​ ANHCA’s role in the CRISP ANHCA will be providing administrative and financial management support in the delivery of the CRISP program. ANHCA is providing access to the Shout for Good platform as a tool that enable Community Supporter Groups (CSGs) to raise funds they anticipate requiring when welcoming and supporting a refugee household under one of CRSA’s programs. Using the ‘Shout for Good’ platform is a convenient way for CSGs to collect donations in one place and as ANHCA is named at law with Deductible Gift Recipient status, when fundraising through this e-platform, a tax-deductible receipt will be issued to donors even if CSG is not an incorporated entity or a registered charity. To register for a fundraising page on Shout for Good platform sign up here ​ For more information please review our key documents: ​ For any questions about this process, please email jarrah@anhca.org or call 0428 964 817 ​ Learn more about the CRISP If you are interested in learning more about the CRISP program or want to get involved, please visit the CRISP page on CRSA’s website. ​ humanKIND short film In 2022 members of the Wonthaggi community came together to welcome a refugee family from Syria under the new CRISP community sponsorship program. humanKIND, a short film directed by Sal Balharrie, follows the group’s journey as they prepare for the Ali family’s arrival and welcome them into the local community. The film gives a clear and engaging snapshot into the life of a CRISP group. CRSA and the filmmaker have made the 30-minute film available to community groups (with no charge) to give insight into the CRISP and grow the community sponsorship movement in Australia. If you’d like to show the film for a community event – perhaps a refugee fundraiser or an event to recruit members for a CRISP group – please get in touch: info@refugeesponsorship.org.au . ​ Watch the full film here! (PASSWORD: humanKIND_launch_23) ​ Grants Policy Fundraising Guidelines

Why it matters What we are doing About the goal Our targets Abou About the Goal The goal is to take urgent and necessary action to tackle climate change and its impacts. As greenhouse gas levels continue to climb, climate change is occurring at much higher rates than anticipated, and its effects are evident worldwide. By addressing climate change, we can build a sustain-able world for everyone. We need to act now. We are already seeing how climate change can exacerbate storms and disasters, and threats such as food and water scarcity. In Australia, we are seeing the impact of climate change, with longer droughts, worse fire seasons, and coral bleaching. Australians are extremely dependent on the climate for our economic growth, from tourism to farming and agricultural. If climate change goes unchecked it will have devastating implications for not only us but the rest of the world. Why it Matters Australia is experiencing longer and more extreme droughts Australia has one of the highest per capita of carbon dioxide in the world 30% of the Great Barrier Reef is dead after 2016 bleaching Why What Neighbourhood Houses & Centres are doing Neighbourhood Houses and Centres work to tackle climate action through incorporating sustainable practices into their everyday operations. ​ Many of our houses and centres are the main community organisation operating in natural disasters, strengthening community resilience and providing much needed support. For example in the 2019/2020 fires, Snowy Mountains Neighbourhood House held regular community meetings to keep the people informed and offer support for those who had lost loved ones and homes. ​ At a local, state and national level, to build community resilience for the recent fires, many houses and centres held a community morning tea or lunch to raise funds for the impacted houses/ centres. Together we raised over $10,000. What Our Targets Targets

Information for philanthropic organisations and corporate foundations Thank you for your interest in receiving a funding application through the ANHCA Public Fund for DGR. The purpose of this information is to provide you with an understanding of how the ANHCA Public Fund for DGR works and provide answers to frequently asked questions. The ANHCA Public Fund for DGR Can all Neighbouhood houses/ centres access the ANHCA Public Fund for DGR? Do Neighbourhood houses/ centres have DG status? How will the ANHCA Public Fund help organisatios I work for fulfill its funding obligations? What is the process houses/ centres undertake to apply for project funds from organisations? Who takes responsibility for the delivery and accountability of the project? Does the ANHCA Public Fund for DGR act as an auspice? Does the ANHCA Public Fund for DGR take a commission on donations? How can we be assured the funds will be used appropriately? What is the ANHCA Public Fund for DGR? The ANHCA Public Fund for DGR can assist the national network of Neighbourhood Houses and Centres to raise funds through public and corporate donations. The listing of the Australian Neighbourhood Houses and Centres Association (ANHCA) Inc. for DGR Item 1 status in Division 30, section 30-45 of the Income Tax Assessment Act 1997 ensures donations of $2 or more to the ANHCA Public Fund are tax deductible. It is managed by the Australian Neighbourhood and Centres Association (ANHCA), the national peak body for Neighbourhood Houses and Centres across Australia. Can all Neighbourhood houses/ centres access the ANHCA Public Fund for DGR? The ANHCA Public Fund for DGR can legally only direct funds to other entities in furtherance of the purposes in ANHCA’s constitution. These are to: Contribute to national policy and issues of common interest to the Neighbourhood House and Centre Sector in Australia Promote and strengthen the national identity of the Neighbourhood House and Centre Sector in Australia Enhance the quality, skills and knowledge of the Neighbourhood House and Centre Sector in Australia Support the activity and work of the Neighbourhood House and Centre Sector in This means that ANHCA can accept funds and direct them for the work carried out by Neighbourhood Houses/ Centres, including project-based support and general support. Do Neighbourhood Houses/Centres have DGR status? Some Neighbourhood Houses/ Centres have DGR status in their own right, but the majority of them do not. They are very diverse organisations, reflecting the needs of their individual communities, and the variety of services they provide do not fit easily into a DGR category. This makes it difficult for them to raise funds to benefit their communities. The Treasury granted special listing in the tax legislation to the ANHCA Public Fund to enable it to coordinate the national fundraising activities of Neighbourhood Houses/ Centres. It is legally able to direct funds to support the activity and work of Neighbourhood Houses/ Centres throughout Australia. How will the ANHCA Public Fund help the philanthropic organisation or corporate foundation I work for fulfill its funding priorities? The ANHCA Public Fund can provide a tax deductible vehicle for philanthropic organisations and corporate foundations to support the activity and work of Neighbourhood Houses/ Centres throughout Australia. What is the process Neighbourhood Houses and Centres undertake with the ANHCA Public Fund for DGR to apply for project funds from philanthropic organisations and corporate foundations? There are a number of steps involved for Houses/ Centres to apply: Submit a project application to the ANHCA Public Fund for DGR Applications are considered by DGR Committee to ensure that they align with the purpose of ANHCA. If application meets this purpose, the application is submitted in ANHCA’s name with the Neighbourhood House or Centre listed as the contact for the application. Where application is approved, funds will be paid to the ANHCA Public Fund for DGR ANHCA will transfer donated money (less the 5% administration fee) to the relevant Neighbourhood House/Centre. Who takes responsibility for the delivery and accountability of the project? The Neighbourhood House/Centre is responsible for: Managing the project and delivering on agreed outcomes. Meeting all compliance and reporting obligations of the funding body. Providing the Public Fund with a copy of reports and acquittals provided to the funding body. If a funding body notices that the Neighbourhood House/Centre is having difficulty meeting the objectives and contracted obligations of the funding agreement, we encourage the funding body to notify us. Does the ANHCA Public Fund for DGR act as an auspice? The ANHCA Public Fund for DGR does not act as an auspice for Neighbourhood Houses/Centres accessing project funds from philanthropic organisations and corporate foundations. The ANHCAPublic Fund for DGR simply acts a vehicle for the collection of tax deductible donations or funds from philanthropic organisations and corporate foundations that require DGR status. Unlike an auspice, ANHCA is not responsible for overseeing the spending of the funds received as a result of the ANHCA Public Fund for DGR. Once it has received the funding from the philanthropic organisation or corporate foundation, ANHCA will transfer the funds to the appropriate Neighbourhood House and Centre. Does the ANHCA Public Fund for DGR take a commission on donations? Yes, currently 5% of donations goes to the administration of the Public Fund How can we be assured the funds will be used appropriately? As is legally required of all public funds, a Committee, the majority of whom come under the ATO definition of ‘Responsible Persons’, administers the ANHCA Public Fund for DGR. They review and approve the support of all project applications and the release of funds to ensure they will be used for the purposes they were granted for and to benefit of the community. The ANHCA Public Fund for DGR Can all Neighbouhood houses/ centres access the ANHCA Public Fund for DGR? Do Neighbourhood houses/ centres have DG status? How will the ANHCA Public Fund help organisatios I work for fulfill its funding obligations? What is the process houses/ centres undertake to apply for project funds from organisations? Who takes responsibility for the delivery and accountability of the project? Does the ANHCA Public Fund for DGR act as an auspice? Does the ANHCA Public Fund for DGR take a commission on donations? How can we be assured the funds will be used appropriately?

Privacy Policy Australian Neighbourhood Houses and Centres Assoication (ANHCA) is committed to safeguarding your privacy online. Australian Neighbourhood Houses and Centres Assoication has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for Australian Neighbourhood Houses and Centres Assoication. Australian Neighbourhood Houses and Centres Assoication does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from the registration process for subscription or services and in connection with content submissions, community postings (e.g., forums), suggestions and transactional areas. Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. At such points of collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings and/or any third parties. Further, notwithstanding any opt out of promotional information by the user, we reserve the right to contact a subscriber regarding account status, changes to the subscriber agreement and other matters relevant to the underlying service and/or the information collected. We do reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. Upon request, we will allow any user to "opt out" of further promotional contacts at any time. Additionally upon request, we will use reasonable efforts to allow users to update/correct personal information previously submitted which the user states is erroneous to the extent such activities will not compromise privacy or security interests. Also, upon a user's request, we will use commercially reasonable efforts to functionally delete the user and his or her personal information from its database; however, it may be impossible to delete a user's entry without some residual information because of backups and records of deletions. Access to the database containing personal information is restricted to Australian Neighbourhood Houses and Centres Association staff members with direct responsibility for customer service or management of the website. Authorised staff members are not allowed to pass on information about members to non-authorised staff without the express permission of the Managing Director. Australian Neighbourhood Houses and Centres Association reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply: Your data will be made available to our website provider The data that may be available to them include any of the data we collect as described in this policy. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA. They will store your data for a maximum of 7 years. This processing does not affect your rights as detailed in this privacy policy. Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving communications. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service: 1. You can send email to emma@anhca.org 2. You can call the following telephone number: (03) 9602 1228 If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact : Australian Neighbourhood Houses and Centres Association Shop B41, Level 4 744 Bourke Street Docklands VIC 3008 Telephone: (03) 9602 1228 Email: emma@anhca.org ​ ​ ​ ​